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Step 1: Collect documents
Gather the appropriate documents that you will need in order to establish service(s). Those documents include: a government issued ID (e.g. Driver’s license, Passport, Military ID, or green card) and a copy of the property title, deed, lease agreement, or closing statement. In addition, you’ll need to know your social security number. Commercial businesses will need to provide their TIN/EIN number. Lastly, you’ll need to know your mailing and billing address.
Step 2: Photograph or scan documents for upload
There are many ways to capture documents for upload. Use your cell phone to photograph the document or a scanner if you have one. Allowable file types are .pdf .jpg .jpeg .gif .png or .bmp. Upload documents in online form when asked.
Step 3: Fill out online form completely and upload documents when asked
Click the submit button when finished. Follow instructions to complete anything you may have missed.
Step 4: Make Payment
Upon receipt of your completed application and supporting documents, FGUA will contact you with your account number and instructions for paying the refundable security deposit and non-refundable connection fee. If there is an outstanding lien on the property, the entire past due balance must be paid. The initial payment can be made immediately online at https://devel.fgua.com/customers/payment-options/pay-my-bill/ or 24-48 hours after account setup by using the toll-free automated phone system line – (855) 396-1256. For customers requesting same-day service, once payment is made, please record the payment confirmation number, and provide the confirmation number with your account number by contacting your local Customer Service Office.
Customers who submitted their application, documentation, and payment as outlined above should expect service on the date they requested on their application. In some instances, customers may submit their application, documentation, and payment on the same day that they’re requesting service.
Thank you for requesting service with the FGUA. The FGUA encourages customers read through these terms of service before submitting their application for service, and encourages customers download and read the Welcome Kit after submitting the application. By submitting an application, the customer agrees to the terms of service listed below:
The FGUA endeavors to provide utility service without discrimination and in accordance with sound utility business principles, with rates reasonably uniform to all customers within classification and utility services pricing that will be based on providing competitive rates to all customers and withing full compliance with utility bond covenants.
BILLING CYCLE: The FGUA typically bills on a monthly cycle. The FGUA is not responsible for lost or undelivered bills. If your bill is not received in a timely manner, call your local FGUA office immediately to request your current balance & a duplicate bill. You may also view your bill online at FGUA.com
PAYMENT DUE DATES: Service fees must be paid within twenty (20) days of the statement date. The FGUA reserves the right to file a lien on any property with an unpaid past due account balance.
PAYMENT CHARGES: If applicable, a late charge will automatically be added to past due balances on the 21st day if not paid in full by the payment due date.
DELINQUENT NOTICES: Delinquent notices may be sent to customers as a payment reminder before service is terminated. The FGUA is not responsible for lost or undelivered notices.
SERVICE INTERRUPTION; Service is subject to interruption for any utility bills not paid within thirty (30) days from the statement date. Once termination procedures are initiated, applicable fees will be added to the account. A reconnect fee will be required.
BASE FACILITY FEES: Where applicable, base facility fees will be assessed to all service locations where water and wastewater services are provided regardless of occupancy status.
CHANGE OF OCCUPANCY OR TRANSFER OF SERVICES: All customers must request for water and sewer service termination to close an account and provide a forwarding address for the account holder who is stopping service; and contact information for the property owner if different than the account holder. The FGUA reserves the right to obtain occupant and/or owner information from either the Property Appraiser’s file or other sources for the purpose of complying with the billing requirements. Current customers in good standing with the utility may transfer service to a new address, but must still fill out the termination form for the previous address.
UNAUTHORIZED CONNECTION OR USE: Any case of unauthorized interconnection, extension, metering, sale or disposition of utility service may be subject to discontinuance without notification. Applicable fees will be added to all accounts found to be illegally connected to the FGUA utility system.
METHODS OF PAYMENT AND ACCOUNT REVIEW:
CHANGE OF MAILING ADDRESS: Customers are responsible for maintaining accurate mailing and phone number information with the utility. This can be done by calling the office or using the box below.
RETURNED CHECKS: Checks which are returned unpaid by the bank will result in a returned check charge along with possible locking off of the meter. If a check for a deposit or service reconnection is not honored this can result in immediate locking off of the meter and an additional reconnect fee will also apply. FGUA’S WEBSITE Visit the FGUA’s website at www.FGUA.com to view your bills, make credit card payments and check your account history (six months).
©2022 FGUA – All Rights Reserved.
Thank you for requesting service with the FGUA. The FGUA encourages customers read through these terms of service before submitting their application for service, and encourages customers download and read the Welcome Kit after submitting the application. By submitting an application, the customer agrees to the terms of service listed below:
The FGUA endeavors to provide utility service without discrimination and in accordance with sound utility business principles, with rates reasonably uniform to all customers within classification and utility services pricing that will be based on providing competitive rates to all customers and withing full compliance with utility bond covenants.
BILLING CYCLE: The FGUA typically bills on a monthly cycle. The FGUA is not responsible for lost or undelivered bills. If your bill is not received in a timely manner, call your local FGUA office immediately to request your current balance & a duplicate bill. You may also view your bill online at FGUA.com
PAYMENT DUE DATES: Service fees must be paid within twenty (20) days of the statement date. The FGUA reserves the right to file a lien on any property with an unpaid past due account balance.
PAYMENT CHARGES: If applicable, a late charge will automatically be added to past due balances on the 21st day if not paid in full by the payment due date.
DELINQUENT NOTICES: Delinquent notices may be sent to customers as a payment reminder before service is terminated. The FGUA is not responsible for lost or undelivered notices.
SERVICE INTERRUPTION; Service is subject to interruption for any utility bills not paid within thirty (30) days from the statement date. Once termination procedures are initiated, applicable fees will be added to the account. A reconnect fee will be required.
BASE FACILITY FEES: Where applicable, base facility fees will be assessed to all service locations where water and wastewater services are provided regardless of occupancy status.
CHANGE OF OCCUPANCY OR TRANSFER OF SERVICES: All customers must request for water and sewer service termination to close an account and provide a forwarding address for the account holder who is stopping service; and contact information for the property owner if different than the account holder. The FGUA reserves the right to obtain occupant and/or owner information from either the Property Appraiser’s file or other sources for the purpose of complying with the billing requirements. Current customers in good standing with the utility may transfer service to a new address, but must still fill out the termination form for the previous address.
UNAUTHORIZED CONNECTION OR USE: Any case of unauthorized interconnection, extension, metering, sale or disposition of utility service may be subject to discontinuance without notification. Applicable fees will be added to all accounts found to be illegally connected to the FGUA utility system.
METHODS OF PAYMENT AND ACCOUNT REVIEW:
CHANGE OF MAILING ADDRESS: Customers are responsible for maintaining accurate mailing and phone number information with the utility. This can be done by calling the office or using the box below.
RETURNED CHECKS: Checks which are returned unpaid by the bank will result in a returned check charge along with possible locking off of the meter. If a check for a deposit or service reconnection is not honored this can result in immediate locking off of the meter and an additional reconnect fee will also apply. FGUA’S WEBSITE Visit the FGUA’s website at www.FGUA.com to view your bills, make credit card payments and check your account history (six months).
