- Customers
- Community
- About Us
- Doing Business
Doing Business
- Support Center
Your monthly FGUA billing statement has a wealth of information. Discover more about the different aspects of your bill here. Simply click on any of the highlighted areas below for further explanation.
Your monthly FGUA billing statement has a wealth of information. Discover more about the different aspects of your bill here.
On top of your bill, you’ll find some useful info on where to mail payments or make payments online. Each customer group has its own P.O. Box for mailing payments. Please be sure to look at your bill for this info.
Here, you’ll find office hours and phone numbers for the office that serves you.
This area shows the account number and service location for the bill. Account number and service address are specific to each customer and each service location.
The statement date reflects the day that your bill was generated. The due date reflects the day when payment must be received. Payments made after the due date are subject to a late fee.
The service used dates indicate the date range for which billing is taking place. The meter reading dates reflect what your meter registered at the beginning and end of the service used period.
This area reflects the amount of water/wastewater that was used and/or processed. The representation of this number may differ from system to system. For some systems, this number will reflect actual usage. In other systems, this number is your usage in hundreds (HGAL) or thousands (TGAL) of gallons.
Here is a bar graph that represents your water usage over time. It’s provided to help you monitor your usage patterns.
The Message Center is an important and useful tool for you to receive important updates about your water and/or wastewater service.
Your billing detail provides information about your last bill, whether or not any adjustments/credits were applied to the account, and any payments that were made on your account. The sum of these line items is your prior balance.
This section reflects the new charges that were billed for the service used period. Typically, there are three types of charges that you can see in this area: base charge, water/sewer, and late charge. Base charges are applied to all customers and vary by system. This charge covers fixed operating expenses. Water/sewer charges are calculated from your usage and cover the cost of water and sewer treatment. Late charges are applied if a prior balance was not paid by the due date.
The past due balance is the total amount due minus total current charges. This is an amount that was not paid previously, but must be paid in order to maintain services.
This is the address of your local office. Please do not send payments to this address. There is also a checkbox here for you to update your contact info with us.
Total amount due reflects all of the monies owed on this account. The amount enclosed is meant for customers who are mailing a check or money order.
©2022 FGUA – All Rights Reserved.
On top of your bill, you’ll find some useful info on where to mail payments or make payments online. Each customer group has its own P.O. Box for mailing payments. Please be sure to look at your bill for this info.
Here, you’ll find office hours and phone numbers for the office that serves you.
This area shows the account number and service location for the bill. Account number and service address are specific to each customer and each service location.
The statement date reflects the day that your bill was generated. The due date reflects the day when payment must be received. Payments made after the due date are subject to a late fee.
The service used dates indicate the date range for which billing is taking place. The meter reading dates reflect what your meter registered at the beginning and end of the service used period.
This area reflects the amount of water/wastewater that was used and/or processed. The representation of this number may differ from system to system. For some systems, this number will reflect actual usage. In other systems, this number is your usage in hundreds (HGAL) or thousands (TGAL) of gallons.
Here is a bar graph that represents your water usage over time. It’s provided to help you monitor your usage patterns.
The Message Center is an important and useful tool for you to receive important updates about your water and/or wastewater service.
Your billing detail provides information about your last bill, whether or not any adjustments/credits were applied to the account, and any payments that were made on your account. The sum of these line items is your prior balance.
This section reflects the new charges that were billed for the service used period. Typically, there are three types of charges that you can see in this area: base charge, water/sewer, and late charge. Base charges are applied to all customers and vary by system. This charge covers fixed operating expenses. Water/sewer charges are calculated from your usage and cover the cost of water and sewer treatment. Late charges are applied if a prior balance was not paid by the due date.
The past due balance is the total amount due minus total current charges. This is an amount that was not paid previously, but must be paid in order to maintain services.
This is the address of your local office. Please do not send payments to this address. There is also a checkbox here for you to update your contact info with us.
Total amount due reflects all of the monies owed on this account. The amount enclosed is meant for customers who are mailing a check or money order.
